Reviews

The S & T Coombe team is a class act! They're polite, professional, skilled, respectful, and clean! They covered my entire carpet with drop cloths to make sure the carpet would remain clean while they carried my old stove out and … More installed the new pellet stove. I am very pleased with the service they provided!

These guys are great. Mike is great at his job.He is also very knowledgeable on how to fix stoves fireplaces and everything else you need to know.They fix my stove all the time when I am not sure about a problem quick and efficient. I highly … More recommend them for all your service needs and sales.

Wanted to update our electric fireplace at Boulder Lake Village. The experience was exceptional. Mike was very responsive and the installation team was exceptional. They should be teaching a class. Their can do attitude made it a perfect … More installation. Removing the old built in was difficult but they made it seem easy. Their experience was greatly appreciated.

Great experience with S&T. They have done a few jobs for us including a great swap out of a double sided gas fireplace unit for a double sided electric. Installation was very professional, clean and timely. Highly recommend!

I visited the showroom had a no pressure talk with the sales rep. Scheduled Jeremy to come out to Big Bass and give me an estimate, he was very knowledgeable and didn’t try to upswell me in any way. We ended up buying the basic model. When … More the unit came in about a week from ordering it, Jeremy called and set up the install appointment. The install guys came on time, were very nice l, worked very clean and showed me everything I needed to know. They answered all the questions I had concerning our pellet stove. I couldn’t be happier!!

We've had nothing but a good experience with S & T Coombe. We purchased a pellet stove last year and have been very happy with the customer service. The showroom has a nice selection of products and staff was very knowledgeable … More and helpful in helping us find the best options for a new stove. They arranged a stone hearth installation which looks great and looks as if it's been part of our fireplace since the house was built. Installation of the stove and piping went smoothly and they were very responsive when we had questions on how to operate, even being so nice as to drop by to show us again how to operate and show us tips on how to properly clean and maintain. They are easy to work with and communicate well. We had an issue with a sensor and they were helpful in getting it back in working order as soon as possible. We're very satisfied with the services provided by S & T Coombe and would recommend them.

The contractor that built our house used S&T to install our fireplace when we built our house. They came out last year to get it all set up and we enjoyed it all year. This year, when we went to turn it on it wasn’t working (turns out … More it was a simple fix and nothing was actually wrong). We scheduled a service, but ended up needing to do it a different day. I was bummed out that it was going to be after Christmas. Mike came out on Christmas Eve to make sure it would be going on time for the holiday. While he was there he taught me how to clean it and get it going after not being on all summer. I highly recommend!

Awesome people been dealing with them for years! They have a great group of employees, Mike the owner is awesome and so his Mom who also works there! Their prices are the best around and the personal attention is fantastic...You won't … More be disappointed

Surprised to see all the negative reviews. My family purchased a pellet stove about two years ago, the installation was quick and clean, they returned twice to service. Came on time and were very professional. They are on the pricey side … More of the industry but the best ones in the area.

I was thinking about purchasing a pellet stove for awhile. When I decided to make the move, I visited S&T Coombe, Inc on Rt 940, very close to my home. I got all my questions and concerns answered. I made my decision on the unit I wanted, … More and an appointment was scheduled to size my fireplace. When I went back to the store to put my order in, I didn't like the hearth extensions they had in stock. Minor, the sales representative, ordered samples of another type of extension on the market. Although it took three weeks topp come in, it was worth the wait because I liked it much better. When the delivery date finally arrived, the installers came in, looked at my fireplace and said that the one I ordered would not fit. They would contact the store, and left. Unbelievable! Of course I immediately contacted the store, give them my piece of mind, and said I was cancelling my order. I was asked to wait, and the manager would contact me. He called within 20 minutes, said he was in Stroudsburg, if I could wait 2 hours, he would be there. Long story short, he inserted the stove, fully apologetic for the irresponsible so-called installers. It is not good for his business to have installers like them, because I was ready to cancel. He brought in 3 bags of pellets and gave $100. off my purchase for the stress and inconvenience it caused. Although it was upsetting, the manager, I think his name was Mike, made the situation right. I am very happy with my P35i pellet stove, and for "Mike" handling the problem immediately, and because of this, I would recommend purchasing your product here.Pat from Lake Harmony

As a home builder, I've been using S&T Coombe for over 30 years and highly recommend them for fireplaces, wood/pellet stoves and all accessories. They had some issues over the years but have always corrected, fixed, replaced and … More resolved these issues. When you're in business for this long, you are bound to make a mistake, however they have always delivered on their promises and that's what is most important.